Yesterday - joyous yesterday - marked the end of one journey and the beginning of a new one for Holy Trinity Dunoon. It's been over a year since our congregation set off on the adventure of a road with only a map to guide us; now we have a leader again. In his sermon during yesterday's service of introduction for Andrew our new priest, +Mark, the Bishop of Moray, Ross and Caithness,* gave us a wonderful vision - a vision of sheep. I'm no expert on sheep, so I've forgotten the varieties involved, but it was clear that he considers us the kind of flock who might wander round the back of any shepherd who attempted to drive us from the rear. Andrew, proclaimed the bishop, should emulate those shepherds who march confidently ahead of their flock, not looking back to check if we're still there.
We were certainly there yesterday, with visitors, the local MP, clergy from the C of S and the RC churches - and golly, did we raise the roof. Mr B had written a new setting of the lovely Celtic blessing - "May the road rise to meet you ...", we sang his (and therefore our own) setting of the liturgy, we laughed and smiled and felt solemn and joyful, and at the end of it all, when we knew that all the official stuff that puts Andrew in charge of us had been done in good order, we applauded. And then we sang again.
And then the Marthas (with me at their head, not looking back ....) charged from the church, down the grassy path thoughtfully mowed through the field, into the strategically-parked cars and off to the RC church hall to assemble a fabby feast. None of your finger buffets here: this was an abundance of hot dishes, salads and exotic puddings to sustain the wandering bishop on his homeward journey (you'll gather there are many journeyings for Piskies in this narrative). The party went on long enough for several of us to have missed Doctor Who, but the sun shone and it really did seem as if being a Christian was a feasible option after all.
I cannot, however, end on this uncharacteristically Pollyanna note. Mention of Doctor Who brings me back to the church car-park, where a Tardis had materialised in the shape of a Portaloo perched perilously on the edge of the steep drop down to Kilbride Road. Despite our misgivings, no-one reversed into it, and no-one was catapulted inside it to instant ignominy among the rhododendrons. It served its purpose, and by the time we returned this morning it had vanished.
Just like the Tardis, really.
And I have to report that, the bishop's recurring nightmare about shrinking pulpits notwithstanding, Andrew preached from said pulpit this morning. It didn't shrink.
See? I was listening...
*In case you're wondering why we have to have a bishop from so far away, it's because he's looking after Argyll right now. We are waiting for the College of Bishops to find us a new one. Come on, chaps ...
"Blether - n. foolish chatter. - v.intr. chatter foolishly [ME blather, f. ON blathra talk nonsense f. blathr nonsense]" - Concise Oxford Dictionary.
Showing posts with label service. Show all posts
Showing posts with label service. Show all posts
Sunday, June 06, 2010
Thursday, December 28, 2006
And all was for an Apple .......
I sent a letter to Apple today - the final act, I hope, in my latest internet saga. It accompanied the Airport which arrived yesterday to replace the one I have which turned out not to need replaced. I post it here to make me feel better.
Case Number : ********
I am returning the new Airport Base Station which you sent in response to a phone call in the week before Christmas. Please note that this is the new Base Station rather than the one which I have been using for the past two and a half years. It has not even been removed from its packaging. The reasons for this are as follows:
Three weeks ago my printer stopped responding to “print” commands, despite the fact that it was still operating as a printer and had new ink cartridges. As I had neither the time nor the expertise to work out what had gone wrong, I called in a so-called local “expert”. After some time he pronounced that the printer was faulty. However, a new printer fared no better and we managed to return it. At this point I was still connected to the Internet through the Base Station.
Our “expert” now phoned your help line, as I have a Protection Plan. After several hours on the phone, and conversations with, I understand, two of your experts, it was decided that the Airport was faulty and should be replaced. By this time I no longer had any internet connection on my laptop, as the Apple advice had been to change all the settings and these settings were left in such a state that I could make no sense of what had happened. (I should point out that I am not entirely witless in this department, and had set up the entire system myself on purchase.)
And so it was that on the Wednesday before Christmas I was awaiting a replacement Airport, had no internet connection and could not print. The next day my son arrived for a few days and within half an hour had fixed the entire network so that everything was once more working perfectly. Hence the return of the replacement Airport.
Your telephone help in this case turned out to be telephone hindrance, I’m afraid, and left us considerably worse off than we had been. Perhaps the routine questions they ask in this kind of case should be reviewed – or are they on rails like all other call centre operatives?
I should add, perhaps, that I spoke to a very sensible young man at Apple this morning - I suspect that their customer service bods are better than their hapless helpline ones.
Case Number : ********
I am returning the new Airport Base Station which you sent in response to a phone call in the week before Christmas. Please note that this is the new Base Station rather than the one which I have been using for the past two and a half years. It has not even been removed from its packaging. The reasons for this are as follows:
Three weeks ago my printer stopped responding to “print” commands, despite the fact that it was still operating as a printer and had new ink cartridges. As I had neither the time nor the expertise to work out what had gone wrong, I called in a so-called local “expert”. After some time he pronounced that the printer was faulty. However, a new printer fared no better and we managed to return it. At this point I was still connected to the Internet through the Base Station.
Our “expert” now phoned your help line, as I have a Protection Plan. After several hours on the phone, and conversations with, I understand, two of your experts, it was decided that the Airport was faulty and should be replaced. By this time I no longer had any internet connection on my laptop, as the Apple advice had been to change all the settings and these settings were left in such a state that I could make no sense of what had happened. (I should point out that I am not entirely witless in this department, and had set up the entire system myself on purchase.)
And so it was that on the Wednesday before Christmas I was awaiting a replacement Airport, had no internet connection and could not print. The next day my son arrived for a few days and within half an hour had fixed the entire network so that everything was once more working perfectly. Hence the return of the replacement Airport.
Your telephone help in this case turned out to be telephone hindrance, I’m afraid, and left us considerably worse off than we had been. Perhaps the routine questions they ask in this kind of case should be reviewed – or are they on rails like all other call centre operatives?
I should add, perhaps, that I spoke to a very sensible young man at Apple this morning - I suspect that their customer service bods are better than their hapless helpline ones.
Subscribe to:
Posts (Atom)
